GiveGab's three company values have always been Customer Love is what drives us, Team Culture is our Foundation, and We Walk the Walk. Every day the GiveGab team makes a conscious effort to embody these three values in everything we do.
As you explore our blog, scroll through our case studies, or speak with a member of our team, there is a good chance you'll hear us mention Customer Love. It is a huge part of who we are as a company, and it is what makes working with GiveGab such a unique experience.
To us, Customer Love isn't just about providing our partners with exceptional customer service. It's about ensuring they feel supported, understood, and set up for success. It is a relationship-first approach with an emphasis on building trust and working as a team. We understand that when our partners thrive, the GiveGab team thrives too!
Our partners do incredibly inspiring and impactful work for their communities. This work is difficult, but their passion for giving back and changing lives keep them going. We love that about them, and with an NPS score of 81, we can proudly say that our partners love us back!
When you partner with GiveGab, you will see right away what we mean when we say that Customer Love is what drives us. Our Engagement and Relationship Management teams will work with you to make sure you have all the tools necessary to launch a successful campaign. The Product team is constantly taking in your feedback and implementing improvement to the platform. The Marketing team strives to create content that highlights our partners and offers helpful and meaningful resources. Your dedicated Project Manager is there to support you every step of the way and keep you project on track. And, our Customer Success Champions are always available to you, your organizations, and donors via GG Chat to answer questions about the platform and provide best practices.
We asked the GiveGab team to share what Customer Love is what drives us means to them and to share how they fulfill this value in their everyday work. Check out their stories below!
"Without true Customer Love, we couldn't do what we do successfully. We strive to be transparent, collaborative, communicative, honest, and authentic with our partners day in and day out. When in doubt, we're taught to ask ourselves, 'What exemplifies customer love?' The answer to that sometimes means having a tough conversation, but the result strengthens your relationships and shows that we are your biggest cheerleader. Customer Love (among our other values) bleeds from the top-down, and is exemplified by every employee at GiveGab. It's the crux of who we are!" - Laryssa, Sr. Project Manager
Learn more about what makes the GiveGab team so special!